We, as a team at Rodburn, strive to for fill every order on time and in full as backorders are as frustrating to us as they are to you.
Orders are processed Mon-Fri, 8am – 4pm.
The Distribution Team does not process orders on weekends or public holidays. All parcels are dispatched from the Rodburn Warehouse, Kyneton Victoria.
Our carrier of choice is TNT Freight. Some larger orders may be reviewed to determine the most viable option for the customer. In these instances alternate carriers may be sought. A Customer Service Representative will be in contact to discuss how best to dispatch the goods to suit your needs.
If your order is received before 1.00pm AEST and is in stock, it will be packed and dispatched the same day. Orders requiring special packaging may ship the next day. Orders received after 1.00pm AEST will be dispatched by the next working day.
In some cases products will have a note on them to inform how long shipping of this particular item will be.
If you have any queries regarding the time of dispatch of your order, please call a Customer Service Representative on 1800 339 779