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Return and Refund Policy

Returns and Exchanges

Damages or Shortages:

Please inspect your goods immediately upon arrival. Be sure you have received the items you ordered and that they are free of any manufacturing defects.

In the event there is a problem, please call us immediately.

You have 24 hours from the time of receipt to report any discrepancies.

Although we do everything in our power to ensure that you will receive your order in good condition, damage can sometimes occur in transit. If your order should arrive damaged, please report the damaged goods within 7 days of receipt to the freight carrier and to us.

Keep all original cartons and packing for claims inspection. This will be the first thing the freight carrier will want to see. If you have questions, please call us immediately.

Returns or Exchanges:

Returns are not accepted for change of mind.

Returns that are accepted must be within 30 days of invoice date only if the parts are not damaged, modified or scarred.

If the part is defective or there is an issue with the order; we pay shipping both ways and expedite the exchange at our expense.

You MUST write or call first as we do not accept parts without a return authorization (RA) number on the outside of the box. A copy of your invoice and a letter of explanation must also accompany the return.

All pre-approved returns are subject to a 20% restocking fee or a $20 restocking fee whichever is highest.

For no reason will merchandise be accepted after 30 days.

There are NO returns on special order or altered items. Please call 1800 339 779 for a return authorization number.


Family Owned Business
Operating from Victoria, we are an Australian owned and run business.
Value through relationships
We work to value add through service and nurture relationships.
Product Specialists
Industry knowledge and over 50 years of combined product experience.
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We are here to help you find the right product for your business.