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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

You will receive a your invoice prior to your order being dispatched. The time depends on your selected despatch method and stock availability.  

You can easily create an account on any product page by clicking the login link or click here and fill out the form. 

As soon as you are aware contact the team by phone. If it is outside of office hours please email and make the  subject Urgent! – Please change my shipping address.

Your order will be updated on your account. Freight tracking will depend on your selection. If you are concerned please contact the team.

Rodburn only operates in Australia. If you need to ship outside Australia you will need to work that out with a third party.

We will ship to the customer using the most effective method and as per your check out selections. Please contact us right away if your have not received your full order. 

If you need to swap an item

Returns and Exchanges

If the item you have received is incorrect please contact our team as soon as possible. 

Please contact our team as soon as possible.

You will be advised by our team if a return is required. To make a return you will need a return authority form that will need to signed and sent with the returned goods. Please note that goods need to be unopened and in saleable condition.

Rodburn is not currently accepting change of mind returns. If an item is a Special order item we will not accept returns. For all other items please contact our team. 

Family Owned Business
Operating from Victoria, we are an Australian owned and run business.
Value through relationships
We work to value add through service and nurture relationships.
Product Specialists
Industry knowledge and over 50 years of combined product experience.
Problem Solvers
We are here to help you find the right product for your business.